Frequently Asked Question

 
Is E-lawyer the same as hiring a lawyer in a "traditional" office?

Our goal is to improve the delivery of legal services to our clients using online technology. E-lawyer features the same documents and systems we use in our traditional offices. We constantly monitor the program and website to be responsive to changes in the law. We strive to answer all questions in a timely fashion to ensure that our clients are satisfied just like they have been in our traditional offices. With E-lawyer, you get a measure of privacy, convenience and economy not present in a traditional office.

What if I have legal questions about my documents?

Using our confidential client communications center, you can ask written questions related to the creation, execution and use of your documents. A staff attorney from our firm, licensed in your state will respond.

I don’t have many assets, why do I need E-lawyer?

Everyone needs a plan. Clients without many assets should still name guardians for their children and plan for possible disability by naming agents to make important decisions, and make living wills and funeral directives.

Is the process complicated?

We've designed the client process to be as user friendly as possible. The interview and instructions are written in easy to understand plain English. If you can navigate through our home page and links, you won't have a problem using our system. Our receptionist can help with questions about using the system and our attorneys will answer your legal questions.

How much time does it take?

There is no set time. The process varies between individuals depending on their particular situation and the amount and complexity of their questions. Many E-lawyer clients create their package in less than 30 minutes. Others take longer and make several revisions before ordering their package. After clients confirm their answers, E-lawyer ships the documents and complete instructions within 48 hours.

How does E-lawyer ensure client confidentiality and security?

Each client is provided a user ID and confidential password to access his/her client file. Our lawyers are ethically prohibited from revealing confidential communications. Client activities on the site are protected by these laws.

E-lawyer uses the latest encryption technology to ensure the confidentiality of our attorney client communications and your fee payment.

Can I download my documents?

To fulfill our responsibilities as licensed attorneys, E-lawyer does not allow clients to download documents. This policy is designed to ensure the integrity of the documents and that clients receive all instructions and materials. Each set of documents is printed on special acid free paper and presented with a folder which includes complete instructions, a set of copies, and a special document storage envelope. We want our online clients to receive the same service as clients in the traditional office.

 
 
 
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© e-Lawyer L.L.C., 2015  
Email: reception@e-lawyer.com